WHO IS TRICOR?
Tricor is a Canadian-owned financial services company that has been providing automotive protection products and services to Canadians for their vehicles since 1986.
Tricor offers a wide range of innovative, value-added automotive products and services aimed at enhancing the vehicle purchasing and ownership experience. Tricor customers can buy with confidence knowing Canadian insurance companies back every Tricor product
EXECUTIVE LEADERSHIP
Paul is a seasoned financial executive with extensive leadership experience in the property and casualty insurance and reinsurance industry. He has held CFO roles at CSAA Insurance Group (AAA), Grange Insurance, American Share Insurance, and most recently, HighDefinition Vehicle Insurance. He brings deep expertise in financial management, internal audit, financial planning and analysis (FP&A), risk management, reinsurance, corporate governance, strategy, and business leadership. Paul currently serves on the Board of Directors for American Ag Credit and is Vice Chair of its Audit Committee. He earned an MBA in Accounting and a B.S. in Finance from the University of Akron and holds several professional designations, including CPA, CIA, CPCU, ARM, and ARe. Outside
of work, Paul is active in the nonprofit community and lives in Dublin with his wife Karen and their three children.
Gordon Swail is a senior automotive executive with more than 25 years of experience driving dealership performance, F&I growth, and strategic partnerships across the Canadian automotive industry.
As Chief Revenue Officer for Tricor Automotive Group, Gordon leads the organization’s national revenue strategy, shareholder growth initiatives, dealer performance programs, and partner engagement across its expanding platform. His focus is on strengthening dealer relationships, driving sustainable profitability, and translating strategy into measurable results at the dealership level.
Prior to joining Tricor’s executive leadership team, Gordon held senior leadership roles in training, dealer development, and business performance with several nationally recognized automotive organizations. He is known for his practical, dealership-first approach and his ability to bridge executive strategy with real-world execution.
Gordon works closely with dealer principals, executive teams, and industry partners across Canada to support long-term growth, performance excellence, and shareholder value creation—helping dealer partners improve profitability and build more consistent, high-performing F&I operations.
BUSINESS DEVELOPMENT
Nancy’s journey into the automotive world began at a Ford dealership in a small north-coast B.C. community in 2001. With an economy in despair during that time, she eventually made the tough decision to leave her home community to take advantage of the vast opportunities that were available in Calgary, Alberta where she worked with domestic and premium brands as both a finance manager and sales manager. In 2013, an opportunity arose to advance into the lending side of the automotive industry where she spent 5 years in the banking industry learning the intricate world of automotive lending. The relationships built during this experience eventually opened a door within the Tricor Automotive Group; an encompassing role that has utilized her talents from both the dealership and banking levels.
Nancy is a patient and understanding person who derives satisfaction from building relationships and helping people. She puts the interests of others, Company and customers, first. Her friendly and outgoing nature has made her an excellent fit to provide excellent Support to our exclusive dealer network and leadership to our Client Services Teams. Outside of her role at Tricor, Nancy delights in photography, the great outdoors and her two Australian Shepherds.
Nick joined Tricor in January 2016 as an Account Manager. In this role, he is responsible for providing on-going training support to our member dealers and their financial services staff. He is also responsible for on-going sales support, results-based reporting and acts as a subject matter expert for our suite of products. Nick brings to Tricor nearly 20 years of automotive experience across retail, aftermarket and portfolio management. Prior to joining Tricor, Nick served as General Sales Manager for one of the largest and most successful automotive groups in Canada. He was also a Regional Sales Manager for one of Canada’s premiere F&I suppliers where he managed the Greater Toronto territory, resulting in increased sales year-over-year.
Nick began his career in retail automotive at a GTA import dealership after graduating from the Automotive Business School of Canada at Georgian College in 2006. He also attended NUCARS (Northwood University Computerized Automotive Retail Simulation) at Nuertingen Geislingen University, Germany in 2006; a team-based management training simulation that challenges automotive students to restore a dealership to financial health.
Michelle Jawan joined Tricor as our Director, National Claims in 2021, before becoming Vice President, Claims in 2025. She comes with over twenty years of luxury dealership fixed operations management experience. Michelle has led a number of service teams to high levels of customer service and satisfaction achieving manufacturer awards at her dealerships.
As we grow our business, Michelle focuses on strengthening relationships with our claims team and stakeholders to provide a seamless and best in class experience for all.
Michelle earned the Service Department Management certification at the NADA Dealer Academy in Viginia, USA in 2008 and resides in Ontario, Canada.