The F&I Hall of Fame received five new members this year. They settled into the F&I corner of the automotive retail business for different reasons, but they stayed for the same one: It’s a rewarding business to work in.The newest members of Bobit Business Media’s F&I Hall of Fame are from different generations and have…

Lack of clarity in transactions is a major issue in complaints and lawsuits against dealers.  Pexels/Snapwire “He who controls the language rules the world.” This quote is attributed to various people, but it undeniably represents a powerful idea for anyone in business, including auto dealers. Critics of the automobile industry foster distrust in the marketplace…

A thriving dealership is built on collaboration, Marburger says. Pexels/fauxels As I reflect on taking the stage at the NADA Show in New Orleans in January, I recall my excitement and determination to share insights that can revolutionize the role of F&I managers in the automotive industry. Last year in Las Vegas, I ignited a…

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The Alliance for Automotive Innovation requested such a measure last fall to address use of connected-vehicle service by abusers. Pexels/Mike Bird A bipartisan bill was introduced in Congress that would allow domestic violence survivors to request stoppage of connected-vehicle service as a protection from abusers. The bill, introduced by Rep. Debbie Dingell, D-Mich., and co-sponsored…

In order to prevent wheel lockup, dealers will install software that detects excessive wear. General Motors General Motors recalled more than 90,000 Cadillacs and Camaros over a transmission issue that can lead to front wheel lockup. The recall affects the 2020 and 2021 Cadillac CT4 and CT5, the 2019 and 2020 Cadillac CT6 and the…

There are multiple resources that can help your dealership stay compliant. Pexels/Kindel Media I’ve written or updated a handful of policy-and-procedure manuals for dealer-clients since the beginning of this year. This task is a continuing process, as compliance remains a moving target. It can be difficult to stay current with compliance, and I’ve developed several…

Customer satisfaction grows significantly when recall repair work is combined with regular maintenance to save them time. Pexels/Daniel Andraski Though service drive customers face longer waits for appointments, communication challenges, and repair errors, their satisfaction has stayed high for a second straight year. J.D. Power’s 45th annual study is based on a survey of more…

IIHS found 48 models pass muster for safety awards so far this year, far fewer than the 71 that did last year before it updated its testing. Pexels/Mike Bird Many of the latest vehicle models aren’t up to snuff when it comes to protecting back-seat passengers, based on updated safety standards. The nonprofit Insurance Institute…