Bentley ConnerHoward Bentley Buick GMC Howard Bentley Buick GMC named Taylor Conner its first female dealer principal. The Albertville, Ala., dealership with customers across the U.S. elevated Conner from the general manager role that she’d held since 2018. As general manager, she has led the dealership to the No. 1 General Motors dealership in sales…

Using your own imagination will allow you to be in the customer’s shoes for as long as you need to in order to help. Pexels/fauxels The root of the word “credibility” is “credo,” which means “I believe” in Latin. Credibility is the feeling of trust and respect that you inspire in others. No single thing…

If a cash customer can afford to write a check for the vehicle, he or she can afford to write one for the repair. Pexels/Karolina Grabowska I recently had a very interesting and animated interaction with an F&I manager. He had five cash deals in a row and was not too happy about it. He…

U.S. mines can take decades to go from discovery to production, the study says. Pexels/Piotr Arnoldes The U.S. is far behind other countries in building up its own resources for more sustainable energy production, including materials for electric vehicles, a new report says. The S&P Global study indicates there’s much room for growth in “critical”…

The NTSB urges parents to educate their teens about the dangers of pot-impaired driving. Pexels/Garvin St. Villier A photo of an unrecognizable Chevrolet sedan serves as a stark illustration of the potentially deadly effects of smoking pot and driving. The image, which shows what little remains of the Spark, including deployed air bags, captures the…

The wholesale market’s decline is speeding up like a car moving from surface streets to the freeway. Black Book observed the acceleration last week. Learn how the surge is manifesting in its weekly report. Originally posted on Auto Dealer Today

Reynolds President Chris Walsh Reynolds and Reynolds The Reynolds and Reynolds Co. announced the agenda for its Retail Summit: Amplify 2024 at Lansdowne Resort in Leesburg, Va., from Aug. 19 to Aug. 20. The first day of the summit welcomes guests with a golf outing on the Robert Trent Jones Jr. course in the afternoon…

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The Honda Civic topped all models on speed-related incidents in the 50 biggest U.S. cities. A finance industry analysis revealed the most speed-prone demographics that present vulnerabilities to higher insurance premiums. The LendingTree report indicates Portland, Ore. Is the most speed-prone of the biggest 50 U.S. cities, as measured by the number of speed-related incidents…

More than 12,000 of the 2024 Santa Fe are effected by a software error in the transmission control unit. Hyundai recalled an SUV that could roll away, despite being in park. The South Korean automaker recalled more than 12,000 of the 2024 Santa Fe, blaming a software error in the transmission control unit that can…