Mitsubishi’s Outlander got the highest survey rating in the small/compact category for its infotainment features.Mitsubishi Multimedia technology in vehicles has been the root of much automotive consumer frustration for years, ranking high on the list of head-scratching nonstarters. Newly released study results shine a ray of hope.Could infotainment features become reliable go-tos? The latest J.D.…

Processes, when well mapped out, can enhance the customer experience by shortening the sales procedure and making it more efficient for them and for dealership staff. Pexels/Cottonbro Studio In a sales environment like a dealership there are lot of things happening at once. The swirl of the business lends itself to the creation of rules…

Experts we talked to advised ensuring their practices meet CARS Rule requirements in anticipation of the regulation taking effect in some form post-litigation. Pexels/Paula Nardini There are two sides to every story, and such is the case with the Federal Trade Commission’s Combating Auto Retail Scams, or CARS, program, which originally would’ve taken effect on…

Cox said the share of loans longer than 72 months fell by 60 basis points and was down about two percentage points year-over-year. Pexels/Саша Алалыкин Getting credit to buy a car got a little harder in August, though conditions loosened some through automotive-focused lenders, and overall consumer confidence improved for the month. Cox Automotive’s Dealertrack…

The problem can call attention to itself through a clicking noise like a door being locked or unlocked. Volkswagen Volkswagen recalled nearly 100,000 electric SUVs because certain of the vehicles’ doors can open spontaneously, exposing occupants or those outside to risk of injury. Door handles on the 2021 to 2024 ID.4 may not meet factory…

AutoPayPlus AutoPayPlus said Michele Gutierrez returned to its sales team as a regional account manager. With a passion for the automotive industry that was ignited at an early age, she brings over two decades of experience across sales, logistics and leadership. Gutierrez began her career in the automotive industry in 1996, inspired by her grandfather’s…

Reynolds and Reynolds President Chris Walsh Reynolds and Reynolds The Reynolds and Reynolds Co. brought to a close its annual Retail Summit: Amplify 2024, a forum for discussing best practices and exploring innovative ideas for improving all dealership department outcomes. “This year’s summit was a resounding success,” said Reynolds President Chris Walsh. “I’ve personally heard…

Scheduling and check-in tools are recommended to run a well-managed service department, thereby driving profit. Pexels/Pixabay A healthy and thriving service department is like a sturdy backbone supporting a dealership, particularly during economically challenging times. When car sales are weak, a strong service department maintains customer loyalty and keeps profits strong. Though important, service can…

Establishing compliant desking practices can prevent inconsistent payment quotes or payment packing. Pexels/Lisa Fotios Recently, I was reading through some older articles in F&I and Showroom and came across one including a reader’s comment that caught my attention. Though the article was several years old, the comment was made this year. In summary, it was…